Thank you for choosing Querendona! We value your business and strive to provide a smooth and efficient shipping experience. Below are the terms and conditions that constitute our Shipping Policy:
All orders are processed within 24-48 hours on business days. We’re committed to getting your order out quickly! Please note that orders are not shipped or delivered on weekends or holidays unless otherwise noted (during peak seasons, such as Christmas, we may offer 7-day-a-week shipping). If there are any significant delays due to a high volume of orders or unforeseen circumstances, we will notify you promptly via email or phone.
Shipping charges for your order are calculated and displayed at checkout. Delivery estimates are based on business days and will vary depending on the shipping carrier and method chosen. While we aim to provide accurate estimates, these are not guaranteed due to factors outside our control. Please understand that tracking information might occasionally be subject to discrepancies.
We reserve the right to adjust the selected shipping method if the cost does not align with the shipping fees collected at checkout. In rare cases, we may also cancel orders at our discretion. If any changes are necessary, such as due to an invalid address or undeliverable destination (e.g., P.O. Boxes), we will notify you promptly.
Please ensure that the shipping address provided during checkout is accurate. If an incorrect address results in the need for reshipment, additional shipping fees may apply. In certain cases, we reserve the right to cancel the order.
By placing an order with Querendona, you agree to this Shipping Policy. If you have any questions or require further clarification, don’t hesitate to contact our customer service team. We’re here to assist you and appreciate your trust in us!
