{"id":9,"date":"2025-09-03T09:06:26","date_gmt":"2025-09-03T15:06:26","guid":{"rendered":"https:\/\/querendona.com\/us\/?page_id=9"},"modified":"2025-09-24T10:14:39","modified_gmt":"2025-09-24T16:14:39","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/querendona.com\/us\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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Money-Back Guarantee Disclaimer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Satisfaction Guarantee \u2013 Terms & Conditions<\/h4>

At Querendona, customer satisfaction is our top priority. If you are not completely satisfied with our sauces, we offer a money-back guarantee under the following conditions:<\/span><\/p>

  1. Timeframe: Claims must be submitted within <\/span>7 calendar days of delivery.<\/span><\/li>
  2. Coverage:<\/span>
    • Valid only for the <\/span>first purchase of each product.<\/span><\/li>
    • Limited to <\/span>1 unit per flavor.<\/span><\/li>
    • Not applicable to wholesale orders, bulk purchases, or promotional\/discounted items.<\/span><\/li><\/ul><\/li>
    • Proof Required: Customers must provide clear photos of the product and packaging, along with an explanation of the dissatisfaction.<\/span><\/li>
    • Product Condition:<\/span>
      • Refunds are not available if more than <\/span>20% of the product has been consumed.<\/span><\/li>
      • Packaging must remain intact and free from tampering.<\/span><\/li><\/ul><\/li>
      • Exclusions:<\/span>
        • Guarantee does not apply in cases of improper storage, misuse, or handling by the customer (e.g., prolonged exposure to sunlight, heat, or contamination).<\/span><\/li>
        • Guarantee does not cover a change of preference after the product has been fully consumed.<\/span><\/li><\/ul><\/li>
        • Refund Process:<\/span>
          • Once approved, refunds will be issued within <\/span>10 business days to the original payment method.<\/span><\/li>
          • Shipping costs are non-refundable.<\/li><\/ul><\/li><\/ol>

            Notice: This satisfaction guarantee is limited to the conditions described above and does not affect any legal rights you may have under applicable consumer protection laws.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            Money-Back Guarantee Disclaimer Satisfaction Guarantee \u2013 Terms & Conditions At Querendona, customer satisfaction is our top priority. If you are not completely satisfied with our sauces, we offer a money-back guarantee under the following conditions: Timeframe: Claims must be submitted within 7 calendar days of delivery. Coverage: Valid only for the first purchase of each […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/querendona.com\/us\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/querendona.com\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/querendona.com\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/querendona.com\/us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/querendona.com\/us\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":10,"href":"https:\/\/querendona.com\/us\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":2850,"href":"https:\/\/querendona.com\/us\/wp-json\/wp\/v2\/pages\/9\/revisions\/2850"}],"wp:attachment":[{"href":"https:\/\/querendona.com\/us\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}